Privacy Policy

Privacy Policy


Mobilizer Privacy Policy

mobilizer ™ ABN 33 089 954 129

(Version 1 January 2023)

The Privacy Policy aims to ensure that Mobilizer Customer’s private information is collected appropriately and used only for the purpose it was collected. Mobilizer is bound by the Privacy Act to ensure that customer information is kept secure and not used for any purpose other than the reasons as follows:

Types of Information Mobilizer Records

  1. Names
  2. Address
  3. Date of Birth
  4. Drivers License Number (Customer Identification)
  5. ABN’s CAN and other business identifiers
  6. Account names and numbers and the information that makes it possible to obtain
  7. Email Addresses
  8. Passwords
  9. Account information such as usage, bills and

If Mobilizer does not receive sufficient information supplied by the customer, then Mobilizer is unable to provide goods or services to the potential customer.

Mobilizer Obtains Information in relation to Customers through 

  1. Various application forms for different goods and services Mobilizer has provided
  2. Other
  3. Credit
  4. Information resources that are publicly
  5. Telephone conversations with customers and emails and faxed from;

Mobilizer Uses Customer Information

  1. To answer customer
  2. To provide information to the customer on Mobilizer’s goods and
  3. To send customers their
  4. To obtain payments
  5. To investigate and pursue bad debt and possible

Mobilizer Supplies Information

To debt recovery agencies as and when required and when required to do so by law.

Mobilizer Records/Stores Customer Information

Mobilizer keeps customer information on its computer servers that are off sight and also password protected. All of Mobilizer’s systems are placed in an area that is not available to the public and all servers are protected by firewalls.

Customer Access

Customers may access information that Mobilizer has on file to ensure that it is up to date and correct. If the customer information is incorrect Mobilizer will ensure that it is corrected and updated. Customers can not access any information that would undermine the privacy of others.

Acting on the Customers Behalf

Mobilizer may give information to people acting on the customer’s behalf once authority has been recorded and noted by the customer to do so. Written authorization is required.

Marketing Purposes

Mobilizer will never sell customer information to third parties for marketing or any other purpose. If in some instances Mobilizer would like to use customer information for its own marketing purposes, we would contact the customer direct and make the necessary arrangements to do so.

Collecting and Using Your Personal Data

 Types of Data Collected and Device Permissions

Among the types of Personal Data that Mobilizer collects, by itself or through third parties, there are Usage Data; Contacts permission; Camera permission; Precise location permission (non-continuous); Microphone permission; Phone permission; Storage permission; geographic position; Data communicated while using the service; app information; device logs; device information.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using the UPS Softphone app.

Unless specified otherwise, all Data requested by the UPS Softphone app is mandatory and failure to provide this Data may make it impossible for Mobilizer to provide its services. Users who are uncertain about which Personal Data is mandatory are welcome to contact us at any time.

Depending on the User’s specific device, Mobilizer may request certain permissions that allow it to access the User’s device Data as described below.

Camera Permission

Used for accessing the camera or capturing images and video from the device.

 Contacts Permission

Used for accessing contacts and profiles on the User’s device, including the changing of entries.

Microphone Permission

Used for accessing and recording microphone audio from the User’s device.

Phone Permission

Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.

Precise Location Permission (Non-Continuous)

Used for accessing the User’s precise device location to allow users to share their location with other users.

The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for Mobilizer to derive the exact position of the User on a continuous basis.

Storage Permission

Used for accessing shared external storage, including the reading and adding of any items.

The Purpose of Processing

The Data concerning the User is collected to allow Mobilizer to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Device permissions for Personal Data access, Hosting and backend infrastructure, Infrastructure monitoring, Location-based interactions, Contacting the User, Registration and authentication and Managing contacts and sending messages.

Sharing and Disclosure of Personal Information to Third Parties

Any personal information that we collect (as identified in the “Personal Data We Collect” section) may be shared with business partners, contractors, vendors, and authorized third-party agents either with Your consent or for business or legal purposes and in accordance with applicable law to:

– Conduct analytics in order to improve the user experience of our Apps and Services;

– Provide support and technical services;

– Operate, deliver, improve and customise our Apps, and Services.

 Retention Time 

We process Personal Data and store it for as long as required to fulfill for which the information was originally collected.

Therefore, Personal Data that was collected for purposes related to the performance of a contract between Mobilizer and the User shall be retained until such contract has been fully performed.

We may retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data will be deleted or anonymized.


If a customer has a concern about privacy, please send a letter or contact our Privacy Officer direct who will be pleased to discuss any of your issues or concerns.

Privacy Officer

Mobilizer Pty Ltd

203/20 Bayswater Road


Phone:     1300 662 454        Email:    

mobilizer ™ – ABN 33 089 954 129